Support

You pay the restaurant directly, so the fastest fix is the restaurant itself: open the order in the app and use Call or WhatsAppunder “Contact the restaurant”. If that does not resolve it, email us with the order number and we will follow up with the restaurant for you.

Open the order and tap Cancel order. Diners can cancel while the restaurant has not accepted the order yet. After that, ask the restaurant directly; they can still cancel it from their side.

Allergy Guard works from the ingredients the restaurant lists and from the allergies saved in Me › Allergy Guard. Always confirm with the restaurant before eating; the app is a warning, not a guarantee. Report a wrong label from the dish page (flag icon) so we can review it within 24 hours.

In the app go to Me › Settings › Delete account (restaurants: Settings › Delete account in Vour Business). Your data is removed within 30 days; signing in again in that window cancels the deletion. Any remaining balance or XP is lost. You can also email us from the address on your account and we will do it for you.

Every review, feed post and profile has a flag icon. Reports are read by a person within 24 hours and the content is hidden while we look at it if needed. You can also block a user from their profile.

Install Vour Business and register, or see the partner plans. Vour never charges your customers; restaurants are billed monthly.